Unlimited Storage & Bandwidth???
Yeah, you read that right. Basically, this is to make life easier for you. You need not worry about overage fees as we don't put a hard limit to them.
However, there are still other areas of concern you have to take note of. If your websites are poorly optimized and/or cause issues for others sharing the same server or network (e.g. consuming an excessive amount of CPU, memory, disk I/O), you may be asked to upgrade your service.
While we will try to advise you on ways to optimize your websites, we cannot promise or guarantee results. You are recommended to hire a web developer to optimize your websites if necessary (web development is outside our scope of support). We generally avoid asking our customers to upgrade unless absolutely necessary, but we hope you can understand that in a shared web hosting environment, nobody, including yourself will want your websites' performance degraded due to bad neighbors on the same server.
The truth is, every other host out there has similar limitations and policies, but we strongly believe in being upfront with our customers about our policies to prevent misunderstandings and build a stronger relationship with our customers.
What are not allowed in "Unlimited" hosting?
We've seen customers consuming a large number of storage space assuming they can do whatever they want with it and backup their entire PC or start their own cloud storage service or host an extremely busy website with their cheap web hosting account and disrupted the service of other customers.
If your website's primary purpose is to consume large amount of resources, it is not allowed.
Examples of prohibited usage:
- File storage / upload / download / sharing / archive / backup / mirror / distribution sites (e.g. Dropbox / TinyPic / Mega)
- Music/video streaming (e.g. YouTube, Spotify)
- Sharing your account resources, regardless if free or paid (e.g. FTP hosting)
- Storing content or media irrelevant to an active website (e.g. private video collection)
- Illegal storage of copyrighted materials
Customers who require large amount of resources are recommended to purchase a cloud server as they come with dedicated resources allocated for your server.
Please refer to our Terms of Service for a detailed list of prohibited usage.
How the hell is that unlimited?!
Our policies are in place to ensure fair usage and deliver a smooth and reliable service for all our customers.
We do not want the 0.1% of customers who want to run their own porn sites or stream the latest Marvel movie or backup their entire PC on our servers to cause disruption to the other 99.9% of customers looking for a problem-free hosting service.
Majority of our customers don't ever run into issues with our limits. Those who run into issues have mostly outgrown a shared hosting environment and require more resources that can only be provided on VPS and dedicated servers.
What happens if I break your rules?
For most cases, we will contact you to request for your compliance with our Terms of Service. We generally handle such incidents on a case-by-case basis and give customers ample time to comply.
We hope this is informative and helps in improving your understanding of our policies. Please feel free to reach out to our sales team should you have questions regarding our unlimited policy.